Updated : 09/10/2018
When you need product support it is no laughing matter and we realize that product issues can cost your company valuable time and other resources. Although sometimes the problem descriptions we get in from non-automated means sound funny – they could slow us down in our efforts to help you and that is not funny.
Here are two examples showing why it is better to open a ticket electronically then calling in to open a new support case:
While our support team is very experienced and such obvious ‘miscommunications’ don’t slow us down, some subtle mis-wordings may make it more difficult to quickly diagnose your issue. For example “”now” versus “not” substantially changes the meaning of a sentence and is not as obvious as .ere are some suggestions to help us help you.
1. Please visit the IBM Transformation Extender support site at:
You can open and manage cases from here electronically after signing in. Also it has links to Knowledge Center, Release Notes and System requirements.
Things to do, before Contacting Technical Support to help speed up resolution time:
o Also enable data audits as necessary.
o Use Map debugger for design related issues.
o Check Management consoleCheck Launcher Monitor and take snapshots as necessary.
Senior Technical Specialist
Transformation Extender is a trademark of IBM Corporation in at least one jurisdiction and is used under license.