Updated : 09/10/2018
HCL Technologies and IBM recently entered into a strategic IP partnership, designed to grow and invest in several products including HCL Integration Platform (HIP). Also included is IBM WebSphere TX Trading Manager, as well as the Industry Solution Packs for Healthcare, Financial Services, and Supply Chain. The partnership was announced in the spring of 2017. HCL is now responsible for ongoing product development, and is making significant product investment to deliver new features and functionality.
For customers, the partnership means new energy and investment in these products, and a renewed technical vitality in fresh features and functionality in order to meet long-term customer needs. HCL is accelerating delivery with a new product roadmap that we are excited to share with customers. We are poised to make HCL Integration Platform (HIP) more user-friendly and easier to consume and operate, while adding new features and product add-ons contributing even greater value.
The product teams are working to revitalize the technical community around the products and want to engage closely with customers. HCL has initiated a new Client Advocate Program designed to provide a better connection between users and product experts in order to help customers get the greatest value out of the products and allow them to provide more feedback to the ongoing development process.
The partnership does not change any critical paths customers are accustomed to; the same development and support teams are still working on the products and will continue to support customers. Customers should continue to call IBM for support, and IBM Level 1 Support will route calls to the HCL Level 2 and 3 Support teams as needed. The teams have transitioned to HCL and may have a new email address, but the same individuals remain in place and new resources have been added to meet the requirements of new and accelerated product development.
Customer feedback and input is highly valued; please reach out if you are interested in further details on the roadmap or wish to discuss your own team’s usage and requirements.
Client Advocacy Manager, Data Transformation
HCL Products and Platforms
HCL Integration Platform (HIP) is a trademark of IBM Corporation in at least one jurisdiction and is used under license.